Four Ronan Keating superfans, staying at Holiday Inn Express Manchester – Oxford Road for his concert, got the surprise of a lifetime when the multi-platinum selling artist turned up unexpectedly at their hotel, just hours before he was due to perform on stage.

To coincide with the launch of the Holiday Inn Express We Know What Matterscampaign, Holiday Inn Express arranged for the ex-Boyzone frontman to surprise the unsuspecting guests in a number of ways, from appearing behind the reception desk at check-in to knocking on their rooms under the guise of being from the housekeeping department.

The fans, who had travelled across the country for Ronan’s Time of My Life concert at Manchester’s O2 Apollo, were left truly astonished. Krissy Ramsden from Leeds, who is such a huge fan she named her son Roman after her idol, almost fainted when Ronan popped out from the reception desk during check in, as did Debbie Brown from Peterborough, who’s such a huge fan she has Ronan’s name tattooed on her hand.

Commenting on the surprise moments, Ronan Keating said: “The novelty of meeting my fans never wears off. When they have travelled around the country to come and see my tour, it’s great to be able to take the time out to meet with them and hear their personal stories – it’s the reason why I love my job. So the opportunity to meet fans who were staying at Holiday Inn Express to come and see me in concert ahead of my Manchester gig was amazing.”

Mike Greenup, Vice President, Brand Management, Holiday Inn Express, IHGcommented: “We know our hotels come second to the main reasons guest stay with us, therefore we offer them more where it matters – whether that’s a great breakfast included in the price, free Wi-fi or a strong power shower – to set them up for the main event.  So many of our guests stay with us in Manchester for music concerts so in this instance, we brought the main event to them which was huge thrill for our staff not to mention the Ronan superfans he surprised.”

Holiday Inn Express captured the amazing reactions of the lucky hotel guests in this moving video

Holiday Inn Express takes care of what matters inside the hotel – from free wifi, breakfast, shower and a comfy bed – so that customers can enjoy what matters most to them outside of the hotel; whether they are celebrating a christening or going to concert. For more information on Holiday Inn Express, visit