Restaurant turns to Twitter to publicly shame customers who fail to keep reservations. What do you think?

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Restaurant turns to Twitter to publicly shame customers who fail to keep reservations. What do you think?
Restaurant turns to Twitter to publicly shame customers who fail to keep reservations. What do you think?

You might want to think again before failing to keep a restaurant reservation after one eatery decided enough was enough and began publicly shaming no-shows on Twitter.

Noah Ellis, the managing partner at the Vietnamese restaurant Red Medicine in Los Angeles said those people who booked a table but then never honoured their reservation ‘ruin restaurants’.

‘The a******* who decide to no-show, or cancel 20 minutes before their reservation ruin restaurants for the people who make a reservation and do their best to honour it,’ he told Eater.com.

‘Either restaurants are forced to overbook and make the guests wait, or they do what we do, turn away guests for some prime-time slots because they’re booked, and then have empty tables.’

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To try and stop customers cancelling at the last minute or simply ignoring their reservation, Red Medicine’s Twitter account has begun posting the names of those who never show up.

An initial post on March 24 declared: ‘All the nice guests who wonder why restaurants overbook and they sometimes have to wait for their res should thank people like those below,’ before publishing a list of names and bookings.

Brian Rosman, a spokesperson for the Beverly Hills restaurant, told TODAY.com it had become a trend in Hollywood for assistants to book tables for their bosses at three or four different places and then either cancel all but one at the last minute or never shop up.

‘For a small restaurant like Red Medicine, even a couple of tables really affects them,’ he said.

‘People don’t realise that this causes real problems for a restaurant.’

So what do you think. Would you like to see this happen in Belfast?

(Source)


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Love Belfast is Belfast and Northern Ireland’s digital home for what’s on, food and drink, sport, theatre, business and city life, with a Things to Do guide to attractions and days out across Northern Ireland. We’ve been publishing since 2012. Every story is written and edited by the people who own and run Love Belfast and published under one byline. Love Belfast has been a finalist in the Digital DNA Awards (Tourism), UK Blog of the Year, the UTV Business Eye Awards and the Eastside Awards, and our social channels get over 15 million social views per month. Contact: lovebelfastcity@gmail.com.
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1 COMMENT

  1. I think this system is susceptible to fault, what about customers who have a geniuine emergency and are publicly embarassed? I would purposefully avoid restaurants with this policy. Maybe the owners of this restaurant need to spend more time developing a system to track serial no-shows and bar them rather than spending all their time alienting customers. Maybe they also need a refresher course in customer service in the new media age. I’ll happily fly out to LA to help out.

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