Jet2holidays has once again been praised for its customer-first approach, with the UK’s second largest tour operator receiving prestigious Which? Recommended Provider status for the second year running.
The package holiday specialist tops the Which? Holiday Companies Survey, which is based on the opinions of thousands of Which? members who were asked about their experiences with different travel companies.
With an impressive overall customer score, Jet2holidays scored highly for customer service, description vs. reality, organisation of holiday, accommodation, and value for money.
Which? also asked holidaymakers for feedback on how holiday companies and tour operators have handled the Covid-19 pandemic, with Jet2holidays receiving positive feedback. The company has been repeatedly recognised by media, consumer organisations and customers for how it has looked after those who have been affected during the Coronavirus crisis, offering Refund Credit Notes, full refunds, or the option to rebook with no admin fee if their holiday is cancelled. This latest accolade further demonstrates the success of Jet2holidays’ approach.
Which? concludes: “Jet2holidays will take you there at a bargain price, and if you can’t, you’ll get your money back.”
Alongside this success, Jet2.com is also a Which? Recommended Provider, after receiving praise for punctuality, boarding, cabin environment, seat comfort, customer service, food and drink, and value for money in the Which? Airlines Survey, published in December.
With a flight-only booking, Jet2.com customers can expect a VIP customer service, friendly flight times and a generous 22kg baggage allowance, or that very same VIP customer service, in-resort Customer Helpers, transfers, thousands of free child places and ATOL protection with Jet2holidays.
Steve Heapy, CEO of Jet2.com and Jet2holidays, said: “Looking after our customers is at the heart of everything we do at Jet2holidays, and we are delighted to have again received this recognition from Which? for our approach to customer service, particularly after what has been a challenging time for the industry. This praise is the direct result of all the hard work and dedication that our award-winning team put into delivering a first-class service for our customers. In addition to looking after customers when times are good, it is important that customers receive the same level of service when things are difficult, and we are proud of how we have done that.”
The full Which? ranking of package holiday companies can be found below (travel companies with an asterisk received Which? Recommended Provider status):
|Pos||Package Holiday Provider||Customer Score|
|11||British Airways Holidays||76%|
|14||On The Beach||75%|
|21||Best At Travel||69%|