recognised by Civil Aviation Authority (CAA) as only UK airline providing Covid-19 refunds promptly without significant backlogs has been recognised as the only UK airline providing refunds promptly without significant backlogs on the back of the Covid-19 pandemic, following a review by the UK Civil Aviation Authority (CAA).

Since May, the CAA has been reviewing the refund practices of 18 carriers – both UK airlines and international airlines – looking at how refunds for flight-only bookings have been handled during the coronavirus pandemic.

The CAA found that is the only UK airline to have been consistently processing cash refunds quickly and having only a small backlog of refund requests. The full review by the CAA into airlines’ refund policies and performance during the coronavirus pandemic can be viewed here: has been repeatedly recognised by media, consumer organisations and customers for how it has looked after those who have been affected during the coronavirus crisis, offering Refund Credit Notes, full refunds, or the option to rebook with no admin fee if their holiday is cancelled. These latest findings further demonstrate the success of’s approach.

Alongside this success, has recently been named the winner of five awards in the 2020 Tripadvisor Travellers’ Choice® Awards for Airlines. For the third year in a row, the leading leisure airline features in the Top 10 Airlines in the World category, appearing 5th in the list and the highest placed UK based airline.

In addition, the UK’s third largest airline was awarded the Best Airline – UK and Best Low-Cost Airline – Europe for the fourth year in a row, as well as Best Economy Class – Europe for the third consecutive year. was also recognised as the Best Airline – Europe, demonstrating how popular the airline is with customers.

Whether it is VIP customer service, friendly flight times and a generous 22kg baggage allowance through a flight-only booking with, or that very same VIP customer service, in-resort Customer Helpers, transfers, thousands of free child places and ATOL protection with Jet2holidays, customers can also be assured that they are in the very best hands when they do travel.

Steve Heapy, CEO of and Jet2holidays, said: “Looking after our customers is at the heart of everything we do and we are delighted to have received this recognition from the CAA, particularly after what has been a challenging time for the industry.

“This feedback is testament to the hard work, dedication, and customer-first approach of our award-winning team who have been working tirelessly to look after each and every customer. In addition to looking after customers when times are good, it is important that customers receive the same level of service when things are difficult, and we are proud of how we have done that.”

Visit or

Love Belfast
Belfast guide to restaurants, bars, nightclubs, concerts, events, hotels, entertainment, special offers, news, gossip, travel, festivals and culture.

Related Articles and Jet2holidays welcomes Canary Islands return and announces restart dates from Belfast International Airport

UK’s leading operator to the Canaries announces that flights and holidays will restart from 31st October onwards Announcement comes after the Winter Sun hotspots of Tenerife, Gran Canaria, Lanzarote and Fuerteventura are removed... and Jet2holidays adds FCDO travel insurance cover to protect customers against the unexpected

 Award-winning airline and tour operator is the first to offer combined Covid-19 and FCDO cover, protecting customers against the unexpected Addition means and Jet2holidays customers can insure... and Jet2holidays To Recommence Flights and Holidays to the Algarve from 24th August

Welcome change in travel advice means customers can enjoy quarantine-free holidays to Faro and Madeira  Following the eagerly awaited change in government advice regarding travel to Portugal, and Jet2holidays has announced...

Leave a Reply

Stay Connected

- Advertisement -

Latest Articles


The Royal Television Society, Northern Ireland (RTS NI) is delighted to announce the finalists for its 6th Annual Programme Awards, sponsored by Ka-Boom. The winners...

Is it time for Gambling Reform in Northern Ireland?

Despite being part of the United Kingdom, Northern Ireland has its own rules and regulations about gambling. Currently the country is still following the...

How to Determine if a Loan is a Scam

Whether you need money for home improvements, buying a new car, or to start a business, there will be hundreds of financial institutions willing...


Hungry for a true taste of Thailand? A new at home experience from the team at Six by Nico restaurants launches with nationwide delivery...

Ormeau Road restaurant Shed Bistro expands premises in £150,000 investment

No time to down tools at Shed Bistro  Despite pressures on the hospitality sector over the last seven months and the recent closure of all...