Long queues at security, crowded terminals, pricey parking charges and poor food outlets have led to Belfast International being rated the UK’s worst airport in a survey by consumer magazine Which?.
Customers gave the airport an approval score of 42%, saying it was “shabby”, “understaffed” and had a poor layout.
It came just behind London Luton on 43% and Manchester T3 on 47%.
Doncaster Sheffield came top, followed by Birmingham and Heathrow’s Terminal 5.
In April and May this year, 4,499 Which? members were surveyed about 6,237 airport experiences in terms of satisfaction.
People could mention up to four experiences, and an airport would only be included if it got more than 30 responses, with the results then weighted.
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