Translink has held passenger engagement sessions with members of NOW Group to enhance the journey experience for customers with disabilities.
Ensuring services and facilities are accessible to all is a key part of Translink’s customer focus. The recent engagement events aim to provide practical experience and support to instil passenger confidence by making journey planning and the actual journey experience easier.
Delivered in partnership with Translink’s contractor Vix Technology, the sessions included a journey by Glider and practical demonstration of on-board accessibility features, digital passenger information and ticket vending machines at halts.
David Lowry, Head of Fleet Systems, Translink, said: “We’re committed to removing any barriers to using public transport and investing in enhanced real-time passenger information to improve the overall journey experience.
“End-to-end accurate and accessible travel information is a vital part of a high-quality public transport network and key to attracting more passengers on board services. Every passenger should be able to travel with the confidence that they have boarded the correct service and are travelling to their intended destination.
“We’re continually investing in our network with real time passenger information and audio-visual next stop announcements currently live across Belfast (Metro, Glider). We’re extending this feature to Urby and Goldliner services and plan to cover all Ulsterbus services over coming years as part of our Enhanced Passenger Information and Communication (EPIC) Project
“We’d like to thank NOW Group members for working in partnership with us to provide valuable insight and recommendations that will ultimately ensure everyone is better connected and can enjoy a safe, comfortable and convenient journey experience.” said David.
Jenny Potter, NOW Group said: “The NOW Group were delighted to have members from Translink and Vix Technology join us in the Hive for an engagement session with our participants. They thoroughly enjoyed their time on the Glider, learning about the on-board accessibility features and how to purchase tickets for their journey. We hope from this session our participants will be able to build their confidence and awareness of the accessibility of Translink transport.”
Matthew Wilks, Business Development Manager, Vix Technology, said: “Vix is passionate about improving the sustainability of public transit networks, and providing real time transit information in a way that meets the needs of all passengers is key to getting people on board.
“Working with Translink, NOW Group and the wider local community in this way enables us to focus on what matters, obtaining valuable feedback from those passengers with a variety of disabilities, to help ensure everyone’s journey is as comfortable and as informative as possible.”
For more details on Translink’s commitment to making services safe and accessible for everyone visit www.translink.co.uk/usingtranslink .
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