Stena Line wins ‘Best Ferry Company’ for the 23rd time
LEADING ferry company Stena Line is celebrating after winning top ferry company for a record-breaking 23rd time at the annual Northern Ireland Travel and Tourism Awards. The ‘Best Ferry Company’ award was presented to Paul Grant, Route Manager, Irish Sea North for Stena Line at the awards ceremony on Friday (October 16) at the Slieve Donard Resort and Spa in Newcastle.
Orla Noonan, Head of Travel at Stena Line said: “We are absolutely thrilled to win this much coveted award – it is a great testament to our total commitment to quality ferry travel and customer service on all of our routes and is particularly special as the recognition comes from our peers in the travel industry.
“Delivering excellent customer service across the whole of our business is something we are very passionate about and it’s a priority for us, whether that’s face to face communication with a customer or a query at our Contact Centre, the degree of professionalism and commitment is always the same.”
Orla continued: “We have been winning this award since the early 1990s and although ferry travel has changed significantly during that time it is rewarding to know that we have the ability to continually change and adapt our business to constantly provide ‘best in class’ service to the hundreds of thousands of people who travel with us every year.“
Northern Ireland Travel News has been organising the awards for the past 24 years and this year’s ceremony was hosted by TV and Radio personality, Gerry Kelly with more than 450 attendees from the local travel and tourism industry. The awards are given out in 23 categories which cover all sectors of the travel and tourism industry and are voted for by the public, travel trade and judging panels.
Orla concluded: “This significant accomplishment is also due to the diligence of a great sales and marketing team whose collective efforts are taking Stena Line to new levels of achievement that make us the envy of every other operator on the Irish Sea.
“2015 has been a very successful and busy year for Stena Line and we look forward to what 2016 will bring.”
Stena Line is the market leader on the Irish Sea, offering the biggest fleet and the widest choice of routes from Ireland to Britain, including Belfast to Cairnryan, Belfast to Liverpool, Dublin Port to Holyhead, Rosslare to Cherbourg and Rosslare to Fishguard. The company carries approximately three million passengers on its Irish Sea routes each year, more than its rival ferry operators combined.