Northern Ireland’s largest locally-owned financial institution, Progressive Building Society, is one of the UK’s most ethical financial institutions, according to a new report.
In the survey which compared over 70 UK and global banking providers on five key categories – honesty, customer service, culture, supporting the economy and ethics the Progressive Building Society, which has branches in Wellington Place and Donegall Square South, achieved a score of 98%, coming joint second. It was the leading financial institution from Northern Ireland.
The report was developed by the bank based website ‘Move Your Money’ from evidence compiled by Ethical Consumer, the UKs leading alternative consumer organisation.
With assets of over £1.6bn and ranked in the top thirty banks and building societies across the UK, the Progressive achieved the top rating on culture, honesty and supporting the economy, one of only three providers to do so. The report also highlighted that Progressive got full marks for customer service and stated that the building society ‘enjoyed glowing and heartfelt testimonials from its customers’, including those in Belfast.
Commenting, Darina Armstrong, Chief Executive, Progressive said, “These findings are an endorsement of the dedication, commitment and integrity of our staff both in Belfast and across all of our branches in Northern Ireland. There is an inbuilt ethos within Progressive to serve and support the local community and provide them with the choice and diversity that mutual ownership brings.
“To achieve the top rating in standards including honesty, customer service, culture, supporting the economy and customer service is a powerful endorsement from the Northern Ireland public on the role we are playing in society. As always we will continue to review how we can be more efficient, serve the local community and meet the expectations of our members.”
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