Surprisingly, many businesses still do not use social media to engage customers. In today’s high-paced world, news travels in seconds and doesn’t stop just because the business day has ended. Customers expect for the brands they trade with to have a presence on social networks. The days of printed advertising are well gone. Belfast is already years behind other cities in using new technology. You know you’ve heard it a thousand times… there’s a conversation taking place and you have to decide whether to be a part of it.
#LoveBelfast offers free advice to your business and gives customers the opportunity to connect in a more personal way – leading to a social relationship that offers brand transparency and customer loyalty. Customers are telling businesses what they want from them through social media. Wouldn’t it be great to tap into these relationships and be able to offer your customers what they really want?
There are many benefits besides learning exactly what your customers want. Engaging with them in social channels helps to create word of mouth marketing. What better recommendation can you get than from a friend who has already been a customer of your company? It’s important to grow your business. Isn’t that what we’re all trying to do?
Social channels like Twitter and Facebook provide excellent opportunities to address customer service issues. If there’s a problem, you’ll be the first to know if you’re active on these channels. We found that monitoring these channels during normal business hours can reduce call volumes in call centers and provide a better experience for the customer. It’s a great feeling to see a customer service issue resolved where the entire world can see how much you care about your customers.
Finally, social media offers businesses the opportunity to share their story about how they started, what’s important to them and where they are headed. We all want to know who we’re doing business with. It helps us to feel more comfortable and increases the chance of repeat business.
Social media doesn’t have to be something scary. If you feel overwhelmed getting started or managing your existing channels, I can help. I already have the biggest social media network with thousands of online customers I can direct to your business. I can provide you with training or you can outsource all your social media to myself and watch it grow. I can speak and write in Russian, Lithuanian, Polish, Portuguese and English.
#LoveBelfast is an influential network in N.Ireland, with all our existing clients making high scores in Klout, the only real measure of online effectiveness. We are also the top communication channel used by all the PR companies in N.Ireland. So don’t be left behind. Email me : LoveBelfastcity@gmail.com
LoveBelfast
lovebelfast.co.uk
The #LoveBelfast nonfunded initiative aims to remind residents and visitors what’s great about Belfast and to come out and support their local businesses; creating real buzz and positivity about the city, it is hoped this promotional activity will not only attract everyone who lives in Belfast, but also the wider N.Ireland population and beyond to come and explore some of the great value and quality retail, leisure and hospitality offers in the the city of Belfast.
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