– Jet2.com tops Which?’s annual survey of short-haul airlines once again, achieving Which? Recommended Provider status every year since 2017
– Leading leisure airline is the only UK airline to receive this prestigious status
– Customers in Which?’s study praise Jet2.com for delivering exceptional customer service, as well as helpful and friendly staff
Jet2.com has been named as a Which? Recommended Provider, becoming the only UK airline to be given this prestigious status once again.
The leading leisure airline topped Which?’s annual survey of short-haul airlines yet again, after travelling customers gave Jet2.com the highest customer score out of all the short-haul airlines surveyed.
Which?’s survey of airlines is based on the insights of travellers who have flown in the past year, and who were then asked to rate their experiences against a range of criteria. This included customer service, value for money, punctuality, boarding experience, seat comfort, food and drink, cabin cleanliness and last-minute cancellations. In total, responses were received based on the traveller experiences on 10,775 flights.
Jet2.com was recognised for its customer service, receiving an impressive five stars out of five. Multiple respondents praised the company’s commitment to delivering exceptional customer service and the airline’s helpful and friendly staff, with one respondent noting: “I have always found Jet2 staff, on the phone or in person, to be exceptional in all respects. They set the benchmark against which I judge all other companies.”
In the categories for value for money, cabin cleanliness, cabin environment and boarding,Jet2.com received a score of four stars. Jet2.com also has among the lowest rate of last-minute cancellations of any airlines in the survey.
This latest accolade continues Jet2.com’s and Jet2holidays’ track record of achieving recognition from the consumer champion. Today’s announcement means that the companies are named as a Which? Recommended Provider in every single category it is possible for them to be included in – seven categories in total. These are:
- Airlines (Jet2.com)
- Beach and Resort Holiday Providers (Jet2holidays)
- All Inclusive Holiday Providers (Jet2holidays)
- Family Holiday Providers (Jet2holidays)
- Solo Holiday Providers (Jet2holidays)
- City Breaks (Jet2CityBreaks)
- Villas and Holiday Lets Abroad (Jet2Villas)
Jet2.com and Jet2holidays also won Travel Brand of the Year at the Which? Travel Awards in 2022 and 2023, in recognition of the way they look after customers.
Steve Heapy, CEO of Jet2.com and Jet2holidays, said: “So many consecutive years of achieving Which?’s prestigious Recommended Provider status, on top of being the only UK airline to receive this accolade, demonstrates how we lead the industry when it comes to delivering exceptional customer service. We are incredibly grateful for the praise that our customers have given us in the survey, and I would like to applaud the brilliant teams across our business who are responsible for us consistently achieving such feedback. We are aWhich? Recommended Provider across seven categories in total, sending a very clear message to customers and independent travel agents about who to choose when it comes to enjoying the very best flights and holidays experience.”
The findings of Which?’s annual survey of short-haul airlines can be viewed here:https://www.which.co.uk/reviews/airlines/article/best-and-worst-airlines-a5EhC8N851et.
For further information and to book visit www.jet2.com or www.jet2holidays.com. Independent travel agents can visit: trade.jet2holidays.com
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