Chairman, Mark Egan recently noted that “even though so much in the industry has changed throughout the years some things have remained the same and continue to be key ingredients in SureSkills success. Providing good customer service, listening to their needs, helping them make decisions on what can (and cannot) be done with technology, and determining the best way to work with them to achieve their goals.
As noted by Gemma Morgan recently in an interview with Ulster Business, one of the key reasons SureSkills is still going strong is due to the relationships which we have forged with customers over many years. Gemma said, “I am dealing with the same people in the Northern Ireland Ambulance Service that I dealt with more than 20 years ago,” she says. “We are very good at keeping and building relationships here in Northern Ireland. It’s much more than a business transaction. It’s also about being able to pick up the phone and speaking to someone directly in the SureSkills’ support centre. We are a very direct and supportive operation because that is the business model we are in,” Gemma says.
Since our founding in 2001, technology and the way we all operate and do business has changed a lot. We have helped some of Ulster’s leading companies adapt and aligned themselves with emerging technologies so that they could maintain competitiveness and success.
More importantly, we are grateful to have a group of dedicated individuals (employees and key contractors) who are forward-thinking, who put an emphasis on continuous learning and are always finding ways to innovate and get creative in helping solve learning or technical problems for our client organisations.
As SureSkills moves into its 21st year, we continue to adapt by offering services that meet the always-evolving digital landscape and the demands of the modern organisation. So, as we move into the next era of our company, we remained focused on enabling digital transformations for our clients.